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Reviews

We genuinely strive to provide a high level of customer service and a unique bridal and menswear shopping experience. A huge thank you to everyone for their kind cards, letters, award nominations and customer recommendations. It’s a wonderful business to work in and an absolute honour styling brides for the biggest day of their lives.

We are totally thrilled and exceptionally proud to have won 24 awards including regional and national titles in The Wedding Industry Awards 2016 and 2015 including ‘Best Bridal Retailer’ and ‘Best Menswear Retailer’. Below you can read a handful of the hundreds of comments that were made by our customers during the online voting process. We simply cannot explain in words how much it means to us to read these - it is very moving to know that we have made such an impression on so many. THANK YOU to everyone who voted for us and continues to do so in competitions for which we are nominated.

You can also read more customer feedback and reviews on our Facebook page.



When I went to Abigail's Collection I was feeling a little bit hopeless as I had visited several bridal shops and was not able to find a dress that I could feel it was MY dress. As soon as I entered the shop Emma put me at ease and was very kind and patience as I was accompanied by my little girl! It was absolutely amazing that I could find a lovely dress in less than 15 minutes.

When I went to Abigail's Collection I was feeling a little bit hopeless as I had visited several bridal shops and was not able to find a dress that I could feel it was MY dress. As soon as I entered the shop Emma put me at ease and was very kind and patience as I was accompanied by my little girl! It was absolutely amazing that I could find a lovely dress in less than 15 minutes.

Mrs Paola Correa

Abigail's bridal shop provides a professional service from start to finish. They make you feel like the most important person when you are with them. They were always friendly helpful and welcoming.

Abigail's bridal shop provides a professional service from start to finish. They make you feel like the most important person when you are with them. They were always friendly helpful and welcoming.

Mrs Rebecca Taylor (Stentiford)

Abigail's were always friendly and helpful. From start to finish they always responded to emails quickly and phoned to let me know updates for my dress and bridesmaid dresses.

Abigail's were always friendly and helpful. From start to finish they always responded to emails quickly and phoned to let me know updates for my dress and bridesmaid dresses.

Mrs Teri Wiltsher (Butler)

Abigail's delivers such a warm friendly service and very professional. So much time was spent with me (and my mum) individually and on a one to one basis. I had a couple of trips as I was unsure, but I had very good advice mixing and matching up ideas, (I didn't even know that this was possible) to create my perfect dress, nothing was too much trouble. The ambience of Abigail's makes you feel very welcome from the moment you walk in the door, with very friendly staff. I had so many lovely compliments on my dress.

Abigail's delivers such a warm friendly service and very professional. So much time was spent with me (and my mum) individually and on a one to one basis. I had a couple of trips as I was unsure, but I had very good advice mixing and matching up ideas, (I didn't even know that this was possible) to create my perfect dress, nothing was too much trouble. The ambience of Abigail's makes you feel very welcome from the moment you walk in the door, with very friendly staff. I had so many lovely compliments on my dress.

Mrs Helen Horsfall ( Sheldrick)

I tried a few bridal shops when looking for my dress. Abigail's Collection not only had the best selection of dresses and beautiful facilities but what really sets them apart is their service and wonderful staff. They make you feel like an absolute princess and the whole experience was wonderful. SJ was my personal contact throughout the process and she was just so lovely and genuinely excited about helping me choose my dress and accessories. So much better than any other bridal shop in the area.

I tried a few bridal shops when looking for my dress. Abigail's Collection not only had the best selection of dresses and beautiful facilities but what really sets them apart is their service and wonderful staff. They make you feel like an absolute princess and the whole experience was wonderful. SJ was my personal contact throughout the process and she was just so lovely and genuinely excited about helping me choose my dress and accessories. So much better than any other bridal shop in the area.

Mrs Michelle Ayres (Crowe)

A wonderful experience from choosing my wedding dress. SJ could not have done anything more and was such a very helpful friendly person. Nicola was also very helpful and friendly after I had made the decision of what was the perfect dress.

A wonderful experience from choosing my wedding dress. SJ could not have done anything more and was such a very helpful friendly person. Nicola was also very helpful and friendly after I had made the decision of what was the perfect dress.

Mrs Charlotte Smart

Beautiful dresses. They helped me find that perfect dress and everyone was stunned at how beautiful I looked in the dress. Very helpful staff. Would recommend to anyone who is getting married.

Beautiful dresses. They helped me find that perfect dress and everyone was stunned at how beautiful I looked in the dress. Very helpful staff. Would recommend to anyone who is getting married.

Mrs Ana Oxley (green)

I purchased my accessories and bridesmaid dresses from Abigail's. They were so helpful and nothing was too much trouble. They were a pleasure to deal with and made my bridesmaids feel extra special (especially as one of them was heavily pregnant at the time). Even though I hadn't purchased my actual dress from there, they got me into a dress that was similar so that I could choose my accessories. Communication was great. Customer service great.

I purchased my accessories and bridesmaid dresses from Abigail's. They were so helpful and nothing was too much trouble. They were a pleasure to deal with and made my bridesmaids feel extra special (especially as one of them was heavily pregnant at the time). Even though I hadn't purchased my actual dress from there, they got me into a dress that was similar so that I could choose my accessories. Communication was great. Customer service great.

Ms Jane Windmill

They were fantastic from start to finish, their customer service was outstanding.

They were fantastic from start to finish, their customer service was outstanding.

Mrs Kerry Coughtrey

I knew exactly what I was looking for colour and shape and although the dresses I tried on were great, they weren't "the dress". The ladies at Abigail's advised me to change the shape of one of the dresses and 3 months later I tried on the most amazing dress. So unique I absolutely loved it.

I knew exactly what I was looking for colour and shape and although the dresses I tried on were great, they weren't "the dress". The ladies at Abigail's advised me to change the shape of one of the dresses and 3 months later I tried on the most amazing dress. So unique I absolutely loved it.

Mrs Vanessa Hunt (Collins)

From the moment I walked into the shop I felt very comfortable, being an older bride I was quite nervous and Abigail's made me feel comfortable right from the start. Throughout the whole process of choosing a dress, to the fitting and collection, Abigail's were professional, kind and helpful, making the whole build up to my special day a lovely experience I would highly recommend any Bride to go to Abigail's X

From the moment I walked into the shop I felt very comfortable, being an older bride I was quite nervous and Abigail's made me feel comfortable right from the start. Throughout the whole process of choosing a dress, to the fitting and collection, Abigail's were professional, kind and helpful, making the whole build up to my special day a lovely experience I would highly recommend any Bride to go to Abigail's X

Anonymous

The customer service throughout the whole process was faultless. After buying my dress, they mentioned me on Facebook which really made me feel special. Whenever I spoke to them on the phone they were so friendly and I really got the sense that they value every customer. I bought both my dress and bridesmaid dresses at Abigail's, every other shop I looked in paled in comparison. A friend of mine also bought her bridesmaid dresses at the Abigail's on my recommendation. They definitely deserve to win this award.

The customer service throughout the whole process was faultless. After buying my dress, they mentioned me on Facebook which really made me feel special. Whenever I spoke to them on the phone they were so friendly and I really got the sense that they value every customer. I bought both my dress and bridesmaid dresses at Abigail's, every other shop I looked in paled in comparison. A friend of mine also bought her bridesmaid dresses at the Abigail's on my recommendation. They definitely deserve to win this award.

Mrs Correne Allcorn (Dedman)

Due to the second to none customer service and their "nothing is too much trouble" attitude. The wonderful staff had all the time in the world for me and made me feel like I was the only one that mattered. They put no pressure on me to make up my mind and I came back a few days after my first appointment and ordered my dress. The staff at Abigail's were just amazing, from my initial first appointment to my accessories and final appointment, Abigail's kept in contact throughout my whole dealings with them. They went the extra mile, from the complimentary drinks, little gift pack for being an "Abigail’s bride", to the wedding card. I was thoroughly impressed and wouldn't hesitate to recommend them to any bride for the experience alone. They really are something special!!

Due to the second to none customer service and their "nothing is too much trouble" attitude. The wonderful staff had all the time in the world for me and made me feel like I was the only one that mattered. They put no pressure on me to make up my mind and I came back a few days after my first appointment and ordered my dress. The staff at Abigail's were just amazing, from my initial first appointment to my accessories and final appointment, Abigail's kept in contact throughout my whole dealings with them. They went the extra mile, from the complimentary drinks, little gift pack for being an "Abigail’s bride", to the wedding card. I was thoroughly impressed and wouldn't hesitate to recommend them to any bride for the experience alone. They really are something special!!

Mrs Carrie Glanville (Kendall)

A few friends have used Abigail’s and recommended them.

A few friends have used Abigail’s and recommended them.

A friend had used them and told me I must go there as they are fantastic! Also my first impression was that they actually cared about making sure I enjoyed the experience and found the perfect dress (which of course I did).

A friend had used them and told me I must go there as they are fantastic! Also my first impression was that they actually cared about making sure I enjoyed the experience and found the perfect dress (which of course I did).

A friend of mine had used them in 2012, and after visiting two other bridal shops in Colchester and one in Ipswich, I found that the dresses they had, along with the service offered was exactly what I was looking for. I was so impressed by the whole shop that my husband also had a tailor-made suit made, hired all the grooms mens outfits and my dad also had a bespoke velvet suit made, which he had struggled to find possible anywhere else. A great service, with lovely staff.

A friend of mine had used them in 2012, and after visiting two other bridal shops in Colchester and one in Ipswich, I found that the dresses they had, along with the service offered was exactly what I was looking for. I was so impressed by the whole shop that my husband also had a tailor-made suit made, hired all the grooms mens outfits and my dad also had a bespoke velvet suit made, which he had struggled to find possible anywhere else. A great service, with lovely staff.

A friend said to me, “even if you don’t buy from them, go for the experience” certainly glad I did… I shall certainly be saying the same to others!

A friend said to me, “even if you don’t buy from them, go for the experience” certainly glad I did… I shall certainly be saying the same to others!

A friend took me x

A friend took me x

A huge thank you to you all for everything that you did for us and our bridal party – we think we scrubbed up pretty well on the day even if we do say so ourselves! We were so pleased with the results and have you to thank for that. Your service is nothing short of exceptional and we are so thrilled we found you – you made us feel so special and took such an interest. It really meant a lot – thank you!

A huge thank you to you all for everything that you did for us and our bridal party – we think we scrubbed up pretty well on the day even if we do say so ourselves! We were so pleased with the results and have you to thank for that. Your service is nothing short of exceptional and we are so thrilled we found you – you made us feel so special and took such an interest. It really meant a lot – thank you!

Stevie & Mandy, Colchester

A thoroughly professional and friendly service. I felt totally relaxed and confident that everything would be done as requested

A thoroughly professional and friendly service. I felt totally relaxed and confident that everything would be done as requested

A1 Service and an A1 Team! Huge thanks again to Rob for all your help, guidance and patience.

A1 Service and an A1 Team! Huge thanks again to Rob for all your help, guidance and patience.

A1 Service and an A1 Team! Huge thanks again to Rob for all your help, guidance and patience.

A1 Service and an A1 Team! Huge thanks again to Rob for all your help, guidance and patience.

Abi and her staff had a very calm, caring and professional manner. They were very supportive they would do as much as possible to accommodate us and kept in touch regularly. I would recommend all "brides to be" to visit.

Abi and her staff had a very calm, caring and professional manner. They were very supportive they would do as much as possible to accommodate us and kept in touch regularly. I would recommend all "brides to be" to visit.

Abi was amazing, I had such poor service from other wedding dress retailers. I actually was close to wearing jeans to my own wedding. I went in to look at the bridesmaids dresses and Abi heard what issues I had previously had. She pleaded that I let her get some dresses on me. She was so determined and made the experience so enjoyable. She was very good at recommending dresses. I told her what I was looking for she took one look and me and requested I try on a dress. The first I tried on was the one I got, she is fantastic and bubbly. It was very touching to find a retailer that actually cared about the fact I was finding it so difficult. So many places seemed to just plonk you in a room full of people and try to sell to you. Abigail made me feel like I was the only client that was important, their customer service is fantastic and will always recommend them to anyone!

Abi was amazing, I had such poor service from other wedding dress retailers. I actually was close to wearing jeans to my own wedding. I went in to look at the bridesmaids dresses and Abi heard what issues I had previously had. She pleaded that I let her get some dresses on me. She was so determined and made the experience so enjoyable. She was very good at recommending dresses. I told her what I was looking for she took one look and me and requested I try on a dress. The first I tried on was the one I got, she is fantastic and bubbly. It was very touching to find a retailer that actually cared about the fact I was finding it so difficult. So many places seemed to just plonk you in a room full of people and try to sell to you. Abigail made me feel like I was the only client that was important, their customer service is fantastic and will always recommend them to anyone!

Abigail and Kate made my dress everything I had ever dreamed of. I had 8 bridesmaids but regardless of numbers nothing was too much trouble. Abigail and the staff did not only assist with the clothes their recommendations and advice regarding suppliers and the day assisted me in having the wedding day I have always dreamed of and for that I will always be grateful x

Abigail and Kate made my dress everything I had ever dreamed of. I had 8 bridesmaids but regardless of numbers nothing was too much trouble. Abigail and the staff did not only assist with the clothes their recommendations and advice regarding suppliers and the day assisted me in having the wedding day I have always dreamed of and for that I will always be grateful x

Abigail and the staff were wonderful! I was made to feel very special and as though I was the only bride to be that they were looking after. I had been to a couple of other bridal shops and always felt rushed and as though I was just another potential sale. Even when I started to panic at my final dress fitting that I wouldn’t be able to make it down the aisle and say my vows without turning into a blubbering wreck, Abigail was on hand to calm me and provide me with some reassuring words. I would not hesitate to recommend her to any bride to be and I already know that when it is my sister-in-law’s (one of my bridesmaids) turn to get married, she will definitely calling upon Abigail’s Collection, even though she lives in Hampshire!

Abigail and the staff were wonderful! I was made to feel very special and as though I was the only bride to be that they were looking after. I had been to a couple of other bridal shops and always felt rushed and as though I was just another potential sale. Even when I started to panic at my final dress fitting that I wouldn’t be able to make it down the aisle and say my vows without turning into a blubbering wreck, Abigail was on hand to calm me and provide me with some reassuring words. I would not hesitate to recommend her to any bride to be and I already know that when it is my sister-in-law’s (one of my bridesmaids) turn to get married, she will definitely calling upon Abigail’s Collection, even though she lives in Hampshire!

Abigail‘s collection really are a cut above the rest. We travelled a 60 mile round trip for every fitting for myself and my four bridesmaids for one reason … they’re simply the best! Every member of staff is knowledgeable, passionate and incredibly friendly. Nothing was too much to ask and I have recommended them to everybody! I was always nervous about trying on wedding dresses but they made the process an absolute pleasure and even accommodated my two pregnant bridesmaids!

Abigail‘s collection really are a cut above the rest. We travelled a 60 mile round trip for every fitting for myself and my four bridesmaids for one reason … they’re simply the best! Every member of staff is knowledgeable, passionate and incredibly friendly. Nothing was too much to ask and I have recommended them to everybody! I was always nervous about trying on wedding dresses but they made the process an absolute pleasure and even accommodated my two pregnant bridesmaids!

Abigail’s collection are absolutely fabulous!! I went all over the place to find a dress visiting numerous different shops. I have to say they were fantastic from the moment I walked in the door on my first appointment, until the day I got married! They were by far the most friendly shop with the most incredible range of not only Wedding dresses but also accessories, shoes and also bridesmaid dresses and suits! we got EVERYTHING from them!! They make you feel like nothing is too much trouble!!

Abigail’s collection are absolutely fabulous!! I went all over the place to find a dress visiting numerous different shops. I have to say they were fantastic from the moment I walked in the door on my first appointment, until the day I got married! They were by far the most friendly shop with the most incredible range of not only Wedding dresses but also accessories, shoes and also bridesmaid dresses and suits! we got EVERYTHING from them!! They make you feel like nothing is too much trouble!!

Abigail’s collection is by far the best wedding dress retailer I visited. Excellent service and care all round, overall fantastic business.

Abigail’s collection is by far the best wedding dress retailer I visited. Excellent service and care all round, overall fantastic business.

Abigail’s Collection is fantastic. I lost my original dress and money to a local wedding shop going bankrupt. Abigail and her staff took control and obtained my dress even though she did not stock that particular style. Abi is a genuine, lovely and very professional lady, who is so passionate about her profession.

Abigail’s Collection is fantastic. I lost my original dress and money to a local wedding shop going bankrupt. Abigail and her staff took control and obtained my dress even though she did not stock that particular style. Abi is a genuine, lovely and very professional lady, who is so passionate about her profession.